MonteCryptos Casino
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Languages:
German, English, Finnish + 2 more -
Currencies:
ADA, AUD, BCH + 13 more -
Jurisdiction:
Curaçao (GCB) -
Software:
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Crypto Friendly:
Yes
Introduction
Mountberg Limited is the owner of the Monte Cryptos which is operating under the Curacao eGaming License.
Standing beside a crate full of golden coins, count Cryptos is there to personally welcome gamblers and wish them luck.
The Jackpot meter will be another thing you will notice after entering this very good-looking site.
On first glance, you can see that a lot of effort was invested in the graphics and design, which are fantastic!
Except for superb visual appeal, this platform is also very easy to navigate. On the left side, you will find the neat list of all the features that players interest the most.
When you scroll down, you will stumble upon the lists of the latest promotions, big winners, all the games and information about the company.
Keep your eye on the segment on the right, (way down), with the title Quick Links. Before you even open the account, read the Terms & Conditions section thoroughly.
Knowing the rules will prevent any possible misunderstandings about the gameplays or payment options.
Speaking about payments…
… as you can guess by the name of the brand, using cryptocurrency is a possibility!
However, this isn’t the mandatory or only method of paying. It’s the available option, but those who don’t like to deal with digital money can use other currencies.
For better gaming experience, the brand is accommodating both those who operate with Bitcoin and those who don’t.
Tip:
Some countries have bonus restrictions.
Advantages
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Welcome reward
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Extra Spins
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Reload Pack (on 2nd, 3rd, and 4th deposit)
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VIP Program
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Cryptocurrency-friendly
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Games regularly audited
Disadvantages
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The minimum deposit limit is higher when claiming rewards and promotions
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Players from certain countries are not eligible for any rewards offers
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Playing Jackpot games and slots via V.P.N. (Virtual Private Network) isn’t allowed
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Platform reserves the right to pay the player’s withdrawal via any method, even if the player requested otherwise
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Monthly withdrawal is lower - 10000 €/$/£/CHF/100 000kr per month
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No telephone support
Games
If you like creations from the most reputable software gaming developers like Play ‘N Go, NetEnt, Dragon Maiden, Microgaming, etc., you can find their latest editions at the Monte Cryptos.
The game section is truly vast and everybody can find entertainment and gambling prospects to their liking. Beside great offer of video slots, there are also the typical video poker games, along with various dice games. Players can interact with real dealers at the live casino games section.
When you sign to your account, you can save the games which you enjoy it, by clicking on the heart icon which each of them possesses. The feature makes it easier to access each time you log in to play.
The new game section highlights the latest editions. A running list of the most popular games will show you what are the trendiest editions at any time.
Also…
…there is the search function which will help you find any game in the site’s collection.
Games you can play on this site:
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Slots: Game of Thrones – 243 Lines, Drive: Multiplier Mayhem, Archangels Salvation, Football: Champions Cup, Secrets of Atlantis, Aloha Cluster Pays, Wild Orient, Wonky Wabbits, Vikings, Starburst, Fruit Zen, Dragon Dance, Jade Treasure
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Video Poker: Jacks or Better, All American, Joker Wild, Poker Pursuit, Deuces Wild.
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Jackpots: The Glam Life, King Cashalot, Treasure Room, Major Millions progressive, Mr. Vegas, Mega Gems, Mega Moolah Isis.
Mobile Games
Not having a functional mobile casino version is almost unimaginable for any serious and reputable platform.
Having just a good platform for those who are playing via mobile devices, isn’t enough – it should match the quality of the original layout.
Modern online gambling sites are making their mobile versions more user-friendly, and this brand isn’t the exception.
It runs on both iOS and Android platforms, and the games are available without any installing or downloading.
Loyalty Program
Loyalty should be respected and rewarded so this site has a VIP Program.
Collect VIP points by playing slots, live games and roulette, and move through the ranks of noble titles.
If you’re a loyal and frequent player, it is only fair to have some special treatment.
After all, …
… respectful relationship and appreciations are something every player wants.
In order to show how important players are, count Crypto will give VIP points to its players.
After collecting enough points, you will enter the program for privileged players.
After you make your account, you will start at the bottom level, as a Sir. By collecting points, you will advance to Baron, Viscount and Count.
With the title of Marquis, players enter the VIP program. When you gain the title of the Emperor, you will reach the top of the VIP leader.
As you’re claiming to the top, with each rank rise you will receive incentives and attractive rewards.
This club for important players has 6 levels, marked by the noblemen titles:
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Marquis
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Duke
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Lord
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Prince
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King
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Emperor
Customer Support
When you wish to contact the customer support, you will have to write to their email address. Along with a question or complaint, the player must provide their email address and a subject of the message.
Customer service is handling all disputes and complaints. There isn’t a live chat or telephone number that you can call.
Which is a setback, since the time that you will receive your answer isn’t specified.
“Player will receive information about the state of the complaint to a reasonable level”.
This statement means different things for different people. Setting the maximum response time will be a small, but beneficial improvement.
Conclusion
This gambling platform took the typical online casino and raise it to the next level. Due to excellent graphics, this is one very good looking site.
Developers tend to give users more interactive engagement and appeal to players of all experience levels.
Also…
… accepting various method of payments is a big advantage.
Clever name of the site emphasises that players can use cryptocurrencies, but also appeal to those how don’t prefer digital money.
In the end…
… who doesn’t like to have a choice? Especially regarding payment methods.
However, the fact that players from certain countries can’t win bonuses is a bit of a downside.
Bitcoin acceptance makes this platform modern, and the interesting theme and graphic also go to its favour.
That said…
… every other option you can encounter is standard for the industry. Promotions, extra spins, and rewards aren’t something that separates this online casino from all the other ones.
Still, the distinctive theme is what makes it authentic.
Like in any other gaming platform, before you open your account, it is advisable to get to know with the site’s Terms and Conditions. They will provide a better understanding of the site’s VIP program, promotions and general playing terms.
Some countries are facing restrictions when it comes to wagering and even playing certain games. Read this agreement thoroughly, so there aren’t any misunderstandings.
Comments (27)
All user reviews are syndicated from LCB.org
Sydney
@Julie Cale - could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.
julie.cale
I have sent emails and been rude to by chat staff yet received no replies. I have screenshots to prove how crooked this is. whenever I deposit I click on one of the bonus offers in my cashier. they are never applied. I go straight to chat staff or email when there is no-one and am told to se... I have sent emails and been rude to by chat staff yet received no replies. I have screenshots to prove how crooked this is. whenever I deposit I click on one of the bonus offers in my cashier. they are never applied. I go straight to chat staff or email when there is no-one and am told to send screenshot of offer of course it is no longer available and has disappeared as I have already selected it when I just deposited. on one case I was able to send a screenshot but was then told. SEND OUR TERMS AND CONDITIONS in your cashier . I explain I have no idea as this is yo ur site not mine and minutes ago u said u never even had that offer. I was then sarcastically told IM SURE U MUST BE VERY VUSY and promptly hung up on I gave it one more chance an hour ago for 50 pc and freespins bonus not surprisingly it is not given and I couldn't get anyone on chat but sent immediate email but they will stay it never existed it I didn't come soon enough both lies ihave screenshots to prove these chat conversations Shame as I liked it at first. still heard nothing and Linda the chat rep would have 2 be the rudest rep in my hundreds of casinos dealings please be careful
COSMICLOL
I was absolutely loving montecryptos when i first signed up/had a bit of a poke here. The selection of games and providers was really doing it for me and i generally ha a good feeling about the casino. Then... earlier today i was settling into couch lyfe for a session, all excited to play Jo... I was absolutely loving montecryptos when i first signed up/had a bit of a poke here. The selection of games and providers was really doing it for me and i generally ha a good feeling about the casino. Then... earlier today i was settling into couch lyfe for a session, all excited to play Joker Reelz (my new favourite game) and was even more excited when I saw he 30% Bonus on Mondays. I checked out the terms and whatnot to make sure I got the bonus and there were no codes or anything and the info suggested it would be applied automatically. So i deposited $16 ($6 more than the minimum amount required to receive the bonus). Andddd nothing. No bonus was added to my account. So very very disappointing. Anyway, I attempted to contact support to find out wtf was going on and live support was conveniently unavailable.. So I began playing- in hindsight I should have probably waited until after I spoke with support however why should I wait!? I mean the ONLY reason I deposited in the first place was because I felt like a session... If I had wanted to not-play I wouldn't have gone on the website in the first place. I feel like this is stating the obvious but I promise it is relevant to my tale. So yeah, I had a few pushes and played a few games and all the standard things one does when at an online casino. After probably 20 minutes my entire deposit had been spent and I had barely even had a winning spin let alone a feature or anything that really gets the dopamine going. I eventually got through to customer support (conveniently once my entire deposit was gone- literally the minute I got below 10c boom customer support was there and "willing to help" So I was speaking to Bruno about the bonus not being added and all he said was he would have/could have added it to my account had I not played anything. After speaking for a little while I said the whole situation was poor form to which he responded something like "thank you for the honest feedback, we appreciate any and all feedback" then ended the conversation. Wow. I found that to not be very supportive AT ALL. In fact, I found the whole experience to be wholly disappointing and never before have I had any casino support speak to me like that/end the conversation abruptly without actually helping me. In fact I've never had a casino f up a bonus like that, refuse to apply it and then just end the conversation. Im very skeptical about the legitimacy of this casino. I am almost afraid to have a decent win because I am certain there will be issues with withdrawals... and if that is the case I know that I will not be able to rely on the customer service representative for any sort of support. Perhaps it is just Bruno.. Im not sure. So be very very wary of this casino. Enjoy the great selection of games but don't expect to win anything either. Oh I should also mention that I made another deposit after this bullsh*t with bruno and the bonus I had previously missed out on was available for selection at the cashier... whaaaaat!?
MelissaN
Sorry to hear that Speed1975. Could you please private message me your casino username?
Speed1975
Had an absolute horrible experience. Be extremely cautious over money crypto. Made first deposit. Got welcome bonus. Usual terms. After a huge successful completed playthrough. Got the account from initial deposit of 30 and bonus of 30 (60) total. To about 350. After completing rollover fair... Had an absolute horrible experience. Be extremely cautious over money crypto. Made first deposit. Got welcome bonus. Usual terms. After a huge successful completed playthrough. Got the account from initial deposit of 30 and bonus of 30 (60) total. To about 350. After completing rollover fairly of all spins less than 5 bucks. Decided to play a couple of black Jack hands. Nothing high either simple 10 dollars a hand. After a few hands up and down. Decided to cash out at 380. Sent in kyc docs and waited. After 4 days of hearing nothing went to chat. Extremely unhelpful. Just told to wait for email or payout. After a few days of hearing nothing. Went back to account to see 60 in my account with withdrawal rejected ?. After going on chat saying didnt get explanation or email. Extremely unhelpful saying violated terms. I clearly stated a few hands were played not even making a real difference to the balance. All after playing with real balance fairly completely large rollover. Didnt get time of day. Wanted to speak to manager. Basically got off. Then disgusted just want my initial deposit back. They said because I took the deposit and bonus in the first place would have to do whole thing over and rollover. I legitimately got cheated out of about 350 !!. Absolutely disgusting. My suggestion a horrible experience..avoid !!
Trinzies
Following my previous comment, upon logging back into the casino. I was given the lesser of the 2 deposit bonuses that failed to load at the cashier. Even though I’m entitled to the bonus, unless the deposited amount is intact, most casinos, including MonteCrypto will refuse the claim. And i... Following my previous comment, upon logging back into the casino. I was given the lesser of the 2 deposit bonuses that failed to load at the cashier. Even though I’m entitled to the bonus, unless the deposited amount is intact, most casinos, including MonteCrypto will refuse the claim. And in the event of a system error (such as this one) I think the aforementioned rule should not apply
Omar Sahid
Either a shill casino. Not sure how this has a high rating. I have had my pending withdrawal for a week for 700 and and sent in all docs. Verified. No response and was promised it 2 days ago. They cancelled without reason. Pretty shady so far.
Arownevally1972
Defiantly my #1 casino, initially i was put off due to the fact they don't have many Live Casino bonuses, however i came to find out that its much better to be playing in RAW anyways. Furthermore once you become a VIP player you have access to a loyalty program but its real perk is having a... Defiantly my #1 casino, initially i was put off due to the fact they don't have many Live Casino bonuses, however i came to find out that its much better to be playing in RAW anyways. Furthermore once you become a VIP player you have access to a loyalty program but its real perk is having a dedicated account manager and support which was very helpful when needing to resolve issues.
Frour1979
Despite all the negativity below, i find the casino offers great bonuses in terms of their size! Also the game graphics are great and the website looks visually aesthetic.
Tania
@Trinzies- please send me your casino username in PM inbox and we'll ask The Casino Rep to assist you.