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Mobile online casinos for US players are a tricky thing since there aren't a lot of software companies that accept American players that have much of a mobile offering. The Black Diamond Mobile Casino mitigates this to a large degree by offering mobile games from some of the top US-facing providers. This gives them a good enough game selection to be a viable option.
They've been running since first opening their doors in 2009, and they have a license in Curacao. That doesn't mean much in itself, but they're operated by Deckmedia as well, a company with a strong reputation for taking care of players.
Mobile Software Platform
The software platform for this mobile casino is web-based, and you'll be able to play from a variety of different types of devices. Whether you use a tablet or a smartphone, and whether you use any major operating system, you'll be able to log on through their website to play a good selection of games. Devices with iOS, Android, Windows Mobile or Blackberry operating systems will have no trouble logging in as long as your web browser app has been updated sometime relatively recently and you are connected to the Internet.
The game lobby is pretty basic, and it's set up to be intuitive with the typical swiping and tapping gestures that you'd expect from a solid mobile experience. There are games from Parlay, BetSoft, Rival Gaming and Pragmatic Play included in their mobile offering, and they are all brought together in one cohesive interface at the Black Diamond Mobile Casino. The games are organized by category and name to make it easy to find what you're looking for, and they launch in a full-screen mode to take advantage of every bit of your available screen real estate.
The slot selection here makes up the majority of the available games on their mobile interface. There are a number of three-reel, classic slots with different themes for players who are really into those, but most of the games have five reels and are firmly in the video slot category. The high-quality games from BetSoft with their 3D visuals are probably the most popular here, but the slots from Rival and Pragmatic Play get a fair amount of attention as well.
Table Game Options
While the desktop version of their casino software has a good selection of table games, the mobile version is somewhat limited. A lot of this has to do with the fact that it's hard to make the controls work out for many table games like craps on a mobile interface. You'll still have some classics like blackjack, video poker and roulette to choose from, but for the full selection, you'll really just have to play via desktop. As far as US-facing mobile casinos go, their table game selection is definitely up to par, but it's still limited in the absolute sense.
Cashier and Mobile Banking
To make things as easy as possible on you as a player, this casino app allows you to make deposits and withdrawals straight from your mobile device. The most popular methods include Skrill, MasterCard, Neteller, Visa, Paysafecard, American Express, Entropay, iDEAL, WebMoney and bank transfers, though others are available as well. Your exact selection will depend on where you're playing from. With that having been said, like all Deckmedia-operated properties, they have a solid reputation when it comes to paying out when they are supposed to.
Support and Customer Care
No telephone option is available for support here, so you're left with email and live chat. The live chat messenger works pretty well on mobile devices, and it's available 24/7/365, so you can get assistance with anything straight from your smartphone or tablet in moments. The email option is good as well if you care to use it, and you'll get a response within a few hours. For matters that need an immediate resolution, however, we strongly recommend that you use the live chat option instead.
With the Black Diamond Mobile Casino, you're getting an experience that's about as good as it can get for a site that accepts American players. They have a relatively good selection of games with balanced promotions that are fair for mobile players. This site's interface is easy to use and particularly flexible as well. There are certain things that could be improved like the lack of a telephone support option, but they are relatively solid in most aspects of their operation. While they aren't necessarily super-competitive on an international level, they definitely offer one of the better mobile experiences for US players, and they deserve credit for that.