Box 24 Casino

Box24 Casino has been around since 2009. In that time, they have proven themselves to have reliable payouts and to have strong customer service, but the rest of the experience that players will have is fairly bland.

They are licensed in Curacao and operated by Deckmedia NV, and they have a decent reputation without any notable claims of non-payment or treating players poorly. Overall, they are a solid place to play, and they are a good option for US players.

One thing Box 24 players will agree on is the benefits of the Box 24 Casino Red Velvet Lounge, a player loyalty club with benefits like:

• Red Box Bonus: On the first day of every month, player accounts are credited with a 5% bonus based on total lost deposits (minus cash-outs).
• Weekly Play Bonuses: Every Monday through Thursday, players can claim up to $2500 in free play bonuses.
• Weekend Bonuses: Every Friday through Sunday, players can grab up to $10,000 in bonus matches.
• TGIF: Get $10 every Friday when you make a deposit between Friday and Thursday when you deposit $100 during the week.
• Reload Bonuses: Every month you can receive a 100% reload bonus up to $500 free.

As with any player rewards program, the more you wager, the more benefits and comps you can earn. See the Box 24 Casino Red Velvet VIP Lounge page for more information.

Game Selection

The main disadvantage of Box24 Casino is that their game selection is fairly limited. They use a number of fairly bland titles, though their more recent slot releases like Dwarven Gold, New Tales of Egypt and Sugar Rush have shown a bit more promise.

A lot of the games have the same visual style and layout, and you'll sometimes feel like you're playing the same games with different sets of graphics even if the features are somewhat different. If you're an American player, you'll be pleased to have a different selection of games to choose from than the typical RTG selection, but they will not hold the attention of seasoned, international players for very long.

Table Games

One issue that will be a factor for some players is that their selection of table games is very limited. You'll have access to European roulette, casino war, three card poker, blackjack and Baccarat, but there isn't much on tap other than that.

This is definitely not going to win any awards for having a diverse number of table games, but the ones that are running offer an adequate experience.

Software

The software used at Box24 Casino is Topgame now, though they used to have the Rival Gaming software instead. This Topgame software gives them the opportunity to give you two main ways to play.

You can download the program and run it from your computer, or you can play instantly with their no download, Macromedia Flash-based web platform. The main advantage of the instant play option is that you can start playing right away, but you will have to deal with momentary loading times when you switch games.

It's important to note here that Topgame has a reputation for being the software of choice for a lot of unreliable online casinos. However, there are a handful of established casino sites using this software that have proven themselves to be reputable, and Box24 Casino is one of them.

Regarding the main complaints against most casinos that use the Topgame software, Box24 does not have any history of delayed payments or non-payments, they do not limit progressive payouts to monthly installments, and they have not exhibited anything that could be considered rogue behavior.

While they may provide an experience that's relatively tame, even boring for some players, rogue is one thing that they are not.

Mobile Play

It's possible to play at Box24 Casino via smartphone, tablet or other mobile device. However, they do not have their own app that's especially made for mobile. Instead, you'll need to play in your Internet browser through their instant play casino.

While this mobile casino does offer an adequate way to access your games, they can be tricky to navigate at times if you have a phone with a smaller screen. The games run at their normal speed when playing from mobile, so all you really need to get in on the action while you're on the go is an Internet connection.

Payments and Cashier

Both credit cards and electronic wallets are accepted at this online casino. This means you'll have Visa, MasterCard, Skrill, Neteller, EcoCard and Citadel at your disposal. Other methods like POLi and iDeal are also available.

You'll typically get payouts within three to four business days, so while they aren't going to break any records on withdrawal speed, they do have a reputation for being reliable with their payouts.

Their withdrawal limit is $4,000 per week, but unlike most other Topgame-powered online casinos, there is no withdrawal limit for progressive jackpot wins.

Customer Service

An area where Box24 Casino stands out, and possibly their greatest strength, is their customer service. It's all handled in-house, and there are a number of ways to contact them. Toll-free telephone and fax lines are always available, and you can email them to multiple addresses to make sure that your message is sent to the correct department.

Their support team responds to emails quickly, and they have consistently treated players well. Overall, their customer service agents are friendly, helpful and fast.

General Information

• Software: Download and Instant Play - Top Game.
• System Requirements: Windows & MAC's.
• Player Restrictions: "Services are not available to persons residing and/or physically present in Netherlands Antilles, Canada, Russia, France, Finland, Poland, and the state of Kentucky (USA)."