Roxy Casino, like all Kindred Group brands, is known to have cheated marketing partners, failed to honor affiliate deals and pay dues to whom they are specifically obliged by legally binding contracts. Caution is advised.
Since 2003, Roxy Palace Casino has been offering players an experience based on the idea of giving people a good selection of high-quality games, solid promotions and awesome service. They have more than a decade of experience of being in the highest tier of online casinos, and this is evident by their licenses in both Malta and the United Kingdom. They also have the eCOGRA Safe & Fair Seal, the most important independent certification that an online casino can receive.
This online casino operates with the Microgaming Quickfire platform. This platform offers a downloadable option, a no-download/instant play platform that runs in your browser, and a mobile platform. Inclusiveness is the name of the game here, and they have ways for people with all kinds of computers, mobile devices and operating systems to get in on the action.
In addition to these options, there's also a live dealer casino here. It includes games like Baccarat, roulette, blackjack and casino hold'em. This gives players the closest experience they can get to heading to a land-based establishment without having to leave their home, and it adds a whole different level of social interaction that players don't normally get from the typical online experience.
Online Slot Selection
A number of things stand out about the online slot selection at Roxy Palace Casino. First and foremost, you'll get all of the best titles that Microgaming has ever released, and this includes all of their newest releases over the past few years. In addition to that, you'll get hand-picked games from third party developers, smaller companies that most people haven't really heard of for the most part, that have been especially chosen for inclusion in the Quickfire platform. This includes a ton of high-quality slots with different styles, features and gameplay.
In addition to these games, you're getting all of the big network-pooled progressives. This includes Mega Moolah, Major Millions, the Dark Knight and other titles. These games have paid out millions of dollars in single spans before, and at the time of this writing, Mega Moolah actually holds the world record for the single-largest online slot jackpot in the world.
Options for Table Games
We mentioned above that there's a live dealer casino available at Roxy Palace. However, there's also a complete selection of regular online casino table games that are of a high quality as well, and this includes Microgaming's popular "Gold Series." You'll find tons of standard classics like roulette, Baccarat, blackjack, craps, casino poker and other titles in this series, and they've been designed to give players one of the best experiences they can get with these games.
Banking, Deposits and Withdrawals
The payment methods at this site include the standard selection of credit cards and electronic wallets like Skrill, Neteller, MasterCard, Visa, Maestro and Solo. On top of that, they have a number of other methods that you don't see quite as often like EcoCard, EntroPay, Diners Club, Click2Pay, ClickandBuy, InstaDebit, Paysafecard, PaySpark and others. Their withdrawals are reliable and consistent, but they aren't the quickest.
And this brings us to what's likely to be the biggest weakness that Roxy Palace Casino has going: They have a mandatory 48-hour waiting period between when you request a withdrawal and when it's processed. On top of that, players who are cashing out more than five times the total amount they have deposited over the life of their account will be limited to $4,000 in withdrawals each week. It's worth noting that this policy does not apply to progressive jackpots wins, so while this withdrawal limit issue won't affect most players, the 48-hour waiting period will affect a lot of people.
Support and Customer Care
This site has something that you don't see all that often from the newer generation of online casinos, and that's individual support telephone numbers for a lot of different companies. They have around ten different numbers for specific countries like the United Kingdom, Australia, Canada, etc., and they also have an international number for everyone else. On top of that, their live chat option is available 24/7/365. They also have an email address for support that's best used when you don't need an immediate resolution, though they will get back to you within 24 hours.
As their eCOGRA Safe & Fair Seal will tell you, Roxy Palace is audited several times each year by the toughest independent certification group out there, and they have the history to show that they're reliable with cash outs. While we don't like their forced 48-hour waiting period on withdrawals, it's a relatively small complaint considering how well they do everything else that's a part of their operation.