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Prime Casino is a site that's been around since 2007, so they have a relatively long history in the business. They are licensed in Malta, and they have the eCOGRA Safe & Fair Seal. This seal is the most important independent certification that you can have as an operator in the online casino world, and that goes to show that they're held to a higher set of business and customer service standards. With a solid reputation for their cash outs, there aren't many bad things to find about this site.
The games provided here are from Net Entertainment, NextGen, NYX, WMS, SkillOnNet, Aristocrat and others. Players can get in on the action with these games through a downloadable platform or through the instant play option. Mobile players can also access the instant play software through their web browser, and this gives players the ability to get in on the action here through a wide range of different devices on different operating systems. Inclusiveness is the name of the game here, and it's something that defines how this site does business.
The only real issue with Prime Casino that we can find is that they offer games from SkillOnNet. SkillOnNet was tied up in a scandal in 2012 when it was found that their "double up" feature on certain games like video poker wasn't fair. Normally, this feature offers a double or nothing bet with a 50/50 chances of winning by wagering your payout, and it's supposed to be a bet that has a house advantage of zero. This double up feature in SkillOnNet-powered titles were found to have a 99.999 percent statistical certainty to not be fair.
They later addressed this issue and made adjustments so that the bet was fair, but this really shook confidence in SkillOnNet games. If you avoid them at this online casino, then we would have no complaints.
Like virtually every site running today, the majority of the titles here are online slots. They have titles from a number of different software providers, so you get to enjoy a wide range of development styles, themes, concepts, formats and features. This is a really great site for slots fans because of the wide array of different titles from different software companies, and it's something that helps to make them stand out from the crowd, especially compared to operators that only have games from a single provider.
The selection of table games is pretty solid here. You'll find multiple versions of Baccarat, roulette and other classic titles in addition to blackjack, video poker, casino poker, scratch cards and instant win games. The non-slot set of options is more than adequate here, and it just goes to show that the inclusive attitude towards the player experience that we mentioned above extends to their game selection as well.
Payments and Cashier
A number of different currencies can be used here, going back to the inclusiveness theme again. They also offer a couple of dozen different payment options like MasterCard, Visa, Maestro, Neteller, Skrill, Paysafecard, PayPal, WebMoney and plenty of others. Players can cash out up to €10,000 each month as a withdrawal limit, and while we aren't fans of limits on withdrawals, this does not apply to progressive jackpots. Other than the software issue for SkillOnNet that we outlined above, this withdrawal limit is our only other complaint, and it's a minor one at that.
The way customer service is handled at this site is very organized. Players can contact support through telephone lines (with specific lines for players from Canada and the United Kingdom), email or live chat. The live chat option is probably the easiest of the three for most players. We contacted support through the live chat option to ask some questions for this review, and after a few moments of waiting to be connected, we jumped right into a conversation with a helpful customer service agent. Our questions were answered quickly and accurately, and we have no complaints about this experience.
Prime Casino is a solid operation overall that has a lot going for it between its history and having the eCOGRA Safe & Fair Seal. The issue with the SkillOnNet titles is the only real issue that we have, though it's not really anything to do with the operator. While we feel fine in recommending this online casino, we also have to suggest that you avoid the SkillOnNet games because of their history of unfairness in the past. Luckily, this establishment has a ton of games from a variety of providers, so you won't really be missing out in some overwhelming way. Overall, this is a good site with great service and reliable cash outs.