What Neosurf is

Neosurf is a prepaid payment voucher. In Canada, Australia and New Zealand it is run by NS Payment Technologies Inc, a company based in Quebec, Canada, which is registered as a money services business with the Canadian regulator FINTRAC. The brand says it dates from 2004 and is accepted at many online merchants, including gambling sites.

Each voucher has a PIN printed on it. Neosurf's terms describe it as a 10-character code made up of letters and numbers, which you type into three boxes. Some Neosurf pages call it a 10-digit code, so copy it exactly as printed. The voucher is bought for a set value, and you can spend it in parts: whatever is left stays on the voucher until you use it.

How to deposit with Neosurf

1. Buy a voucher. Neosurf says you can get paper vouchers for cash at shops such as kiosks, convenience stores and supermarkets, or buy one online through a myNeosurf account or an approved retailer.
2. Open the casino cashier and choose Neosurf as the deposit method.
3. Enter the PIN from your voucher.
4. The amount is taken from the voucher and added to your casino balance, normally straight away.

If your deposit is bigger than the voucher, you may need a second voucher or another method. GamesandCasino.com does not take deposits.

Withdrawals are the catch

A voucher is something you pay with, not an account that can receive money. Because of that, most casinos that take Neosurf for deposits do not pay out to it. In our data, far fewer casinos list Neosurf for withdrawals than for deposits. Expect to need a second method to cash out, such as a bank transfer, an e-wallet like Payz, or a crypto option such as bitcoin.

Read the withdrawal terms before you deposit, not after you win.

The myNeosurf account

myNeosurf is a free online account where you can load vouchers, see your balance and pay with PINs. According to Neosurf, anyone over 18 can open one, and a basic account does not need documents. Larger deposit or spending limits, and some other actions, need identity verification. The thresholds are not published.

The account is not a bank account. Neosurf says it can pay money out to a bank account or a Neosurf cash voucher, and that withdrawal fees may apply. Its terms also say the account cannot be used to receive wages or to pass money on to a bank account, and that it may close an account it believes is used that way. Read the current terms before you rely on it to cash out.

Fees and limits

Only figures from Neosurf's own terms are used here, and they can change. Check them on the official site before you buy.

• Currency conversion. If you pay in a currency other than the voucher's, the terms say the current exchange rate applies plus a 2% fee (3% for Polish zloty).
• Refunds. A refund to a bank account carries a 5% management fee.
• Inactivity. The terms say no service fee applies if you use the voucher or account at least once every three months. Otherwise a monthly fee is taken from the balance, stated as 6 Australian dollars or the local equivalent.
• Limits. Voucher values differ by country. We found no stated maximum per voucher.

The voucher page says Neosurf is sold in more than 50 countries, while its terms mention only Canada, Australia and New Zealand. Availability depends on where you live, so check the official site. Casinos also set their own minimum and maximum deposit amounts.

Pros and cons

Pros

• You can pay without entering card or bank details at the casino.
• You can buy a voucher with cash and decide how much to load.

Cons

• Few casinos pay out to Neosurf, so you need another method for withdrawals.
• Fees can apply for currency conversion, refunds and inactivity.
• Some casinos exclude certain prepaid deposits from bonuses.
• Vouchers show an expiry date and can be lost or stolen like cash.

What to check before you use Neosurf

• Casino reputation. A casino card shows a warning icon if the casino is on our blacklist. See also our whitelisted casinos and how we rate casinos.
• Withdrawal method. Find out how you will cash out, and whether that method is open to you.
• Bonus terms. Many casinos exclude some prepaid or e-wallet deposits from bonuses. Read the bonus terms before you deposit. Our bonuses page explains what to look for.
• Other options. See all banking methods.

Gamble responsibly

A prepaid voucher caps what you can deposit, but it does not change the odds. Set a limit before you start. If gambling is causing problems for you or someone you know, read our problem gambling page.

Helpful links

• Official Neosurf website