The Virtual Casino Group is known for running a number of different sites that all have the same problems, and Cool Cat Casino is one of them. These problems include being notoriously unreliable with cash outs. They do have a license in Costa Rica, but anyone in the industry can tell you that Costa Rica is exceptionally permissive of shady behavior when it comes to their online gambling licensees, so it doesn't really mean much.
We want to make it completely clear that you should never play at this site. If you want a different option with the same software, keep reading and we'll show you how to find it.
The Realtime Gaming software is what's used at this online casino. The software itself isn't bad at all, and it offers both downloadable and instant play options. The instant play option has slightly worse graphics than the downloadable titles, but it speeds up the load times tremendously. In fact, if you line up the downloadable and no download games right beside of each other, it can take a few moments before you actually see the minor differences. Mobile players can connect to the instant play option if they have an updated Internet browser as well, so you could presumably play here however you wanted.
The slots at Cool Cat Casino come to a total of about 80 different games. While online slots are the core of just about any site running today, the games at this site powered by RTG are average for the most part. Their most recent releases over the past couple of years have been a big improvement, and it seems like someone figured out they had to step their game up if they wanted to compete with the new school juggernauts of the industry like BetSoft.
Table Game Options
The normal selection of roulette, blackjack, Baccarat, casino poker and other card-based table games start off the table games selection here. However, you can add a couple of dozen types of video poker, one of the better selections online actually, to that list. The keno and scratch card games round out the selection. While we wouldn't trust this site at all, it's not the fault of their software, and there are a number of sites that use the same games that are more reliable to play with.
Payments are the main issue that keep us from being able to recommend this establishment. If you look at the banking option list, it seems pretty normal. Visa, MasterCard, American Express, Neteller and Click2Pay are all available to players, and they even have a couple of other options like iPoint and direct bank transfers. However, it's not the selection of payment options or even their $2,000/week withdrawal limit that's the issue here.
The issue is that their reputation for not paying out to their players is huge at this point. There are two parts to this. First, if you do get a cash out, it normally comes a month or more after you request it. Second, if you don't get a cash out, it's often going to come with a lame explanation or no explanation at all. Too many players have come forward with dubious explanations given as to why they couldn't receive their rightful winnings, and that's obviously a good reason to avoid this place.
Poor Customer Service
You can't help but feel bad for the customer service team to a degree because you know that they've got to receive complaints pretty much all day, every day of the week. Along these lines, they have live chat, telephone and email options to pick from when contacting the support team.
Along these lines, the customer service itself is pretty poor and unfriendly, and this is probably at least partially a result of having to deal with disgruntled players all the time. Something else that might play into it is the fact that they offer a lot of free chip options, and this tends to bring in a high number of scammers, fraudsters and other people looking to rip the site off.
The bottom line is that we cannot recommend players waste their time here. Instead, we suggest that you check out our list of other Realtime Gaming casinos because a number of them are very reputable. You can enjoy the same games without having to worry about not getting paid when you win and without having to deal with unfriendly, unprofessional customer service agents. Overall, there are better options than this place if you want a good experience.