Slotland

Introduction

Founded back in 1998, Slotland can freely be labeled among pioneering online gaming brands. Taking the clients seriously, the team builds its business philosophy around fairness, reliable service, and certified playback.

Having these as core values…

…along with a selection of unique content is more than enough to draw one’s attention for a bit deeper investigation.

And that’s exactly what we shall do, take a closer look at their promos, games, support, and banking, and see if these are just empty words or true qualities.

Appearance and Gaming Library

If you are on the hunt for some unique content…

…then Slotland is just the right destination for you. The Anjouan-licensed parlor proudly hosts a unique proprietary software, which implies that their catalog encompasses releases that cannot be found elsewhere.

Come to think of it, it’s neither a drawback nor it’s a virtue, as this is entirely up to players’ taste. While some punters prefer a wider selection of titles from multiple producers, the others prefer to stick with the collection coming from a single studio.

Having in mind that the team behind this venue owns two more establishments…

…it proves that their content is popular and wanted among followers. Even though their collection of creations features various types of games (Jack or Better MH, Vegas Mania, Busted, Hold the Riches, Deuces & Joker Wild, Jewels of the Ancients, to name a few), still the overall number of games is rather small.

It is rather surprising that an establishment which has been on the scene for such a long time has a modest collection of installments. 

Since the platform is not a massive one…

…all the offerings are accommodated in a single section. Punters will be thrilled to hear that their library is optimized for mobile platforms and it is operative on all OSs.

Promotions

If we were to think of some other adequate name for the venue…

…we could as well opt for "Promoland". Jokes aside, but the selection of packages is more than satisfactory, encompassing a variety of offerings to cover a wide range of preferences.

Similar to numerous establishments, this one also has an introductory promotional offer, related to deposits. It comes as a package of ten, each to be redeemed via coupon code.

In addition to this, there are monthly and weekly offerings, special packages, all accommodated in the dedicated section which is updated and enhanced regularly.

Now, this “Promoland”, as we named it…

…also offers the chance to become a member of an elite VIP club and enjoy numerous privileges which come along. Designed as a 3-tier scheme (Bronze, Silver, and Gold), each of the levels hosts a different set of perks.

As assumed, the higher the level, the bigger the perks are, and some of those include unique opportunities for weekly draws, diversity of bonuses, personalized consumers’ service and many more.

The only drawback of this interesting program is…

…that it is by-invitation principle only. There are no specific rules listed anywhere on the site. The management of the venue determines the criteria a member should fulfil to be invited.

This is where we usually like to remind you to check out Terms and Conditions and be clear on how the promos work, what does it take to claim them, and so on. This saves lots of trouble later.

Deposits and Withdrawals

Diversity matters and banking is no exception to the rule. Putting a fine selection before members, the establishment gives the opportunity to make transactions by using cards (debit and credit), e-wallets and cryptocurrencies as well.

The hub operates in US dollars exclusively…

…so even if a player uses digital currencies to make deposits, the funds will be automatically converted to $.

Here’s where we encountered several cons that could use some improvement. First of all, the processing time is to slow, as the requests are dealt with only on Tuesdays (for crypto assets the next business day). This means that from the moment one submits the demand to cash out, it takes 5 to 10 days for funds to appear on one’s account.

For the winnings which exceed $5.000, 00 special arrangements have to be made so to process the withdrawal. What’s even more, the minimum payment limit is $100, which is a bit above the average.

Support

Availability and approachability are key pillars…

…of successful and highly professional client assistance.

Proudly pointing out that the “support team are available around the clock to help all players with their queries”, this hub offers communication via two channels- via e-mail and live chat. As they stress out, the experienced representatives are available 24/7.

It does sound like a dedicated community…

…except for the fact that there’s NO PHONE support at members’ disposal. That’s a shame because some punters do prefer this method of communication with the support team, as it gives the impression that someone is putting efforts to resolve your issue ASAP.

(There’s a useful hint to the management on how to improve the services and gain more points in the players’ eyes.)

However

They do have a fine section with news as well as the one with useful articles of all sorts to keep the community well-informed. This could be a sort of compromise to make up for the lack of one form of support, but still, the management should reconsider adding this one as well.

Our Verdict

Taking all the aspects into account, some details turned out to be slightly different from the announced and expected. It’s not a complete disappointment, but still, these flaws could be corrected.

But, the fact that there’s a lengthy tradition of over two decades in the industry…

…shows that Slotland earned a good reputation among the community. It may not be crème de la crème, but this recognizable brand of unique appearance certainly deserves to be on the list of places worth checking out.

By Aleksandra Zolotic