GamingSoft Launches UNUS Chat and AI Voice for Enhanced iGaming Support

GamingSoft has recently launched two groundbreaking tools, UNUS Chat and AI Voice, aimed at revolutionizing customer support within the iGaming sector. These innovations are designed to provide more intuitive, efficient, and scalable support solutions for operators around the globe, enhancing the overall player experience.

UNUS Chat: Enhancing Customer Interaction

GamingSoft's UNUS Chat is an AI-driven live chat solution that offers round-the-clock support to players. This tool is designed to ensure seamless customer interactions by integrating a powerful AI Chatbot with mobile optimization, providing a consistent and smooth experience across all devices. UNUS Chat is available in three affordable monthly subscription packages, making top-tier technology accessible without significant upfront costs. One of its standout features is the auto chat translation, which facilitates multilingual conversations, breaking down language barriers and catering to a global gaming audience. The chatbot also offers extensive customization options, including frontend themes and personalized configurations, allowing businesses to align the chat experience with their branding or seasonal marketing campaigns. Operators can manage customer engagement more effectively with advanced features like pre and post-chat settings, canned messages, role management, and chat history tracking. Integration with frontend and backend systems provides real-time analytics, performance reports, and agent monitoring tools. The platform supports up to 50 different campaign sites, offering extensive scalability, and includes IP-based device banning for added security against misuse or unauthorized access. GamingSoft's head of sales at UNUS Chat highlighted the platform's impact, stating, "Our client base is growing rapidly, and we are excited to meet customer needs just as our AI chatbots do. Our goal is to provide a seamless live chat solution that transforms igaming engagement."

AI Voice: Bridging the Gap in Customer Service

In addition to UNUS Chat, GamingSoft introduced AI Voice to further enhance the customer service experience. While digital messaging is prevalent, phone support remains essential for certain player segments. AI Voice offers highly realistic automated voice bots capable of handling up to 20,000 calls per hour, achieving conversion rates comparable to those of human agents. This solution is designed to reduce operational costs by providing full 24/7 coverage without the need for overtime expenses or large support teams. AI Voice maintains a natural conversational tone, combining speed, accuracy, and multilingual capabilities to boost customer satisfaction and loyalty. By addressing issues such as miscommunication, response delays, and missed service opportunities, AI Voice helps operators maintain high service standards while optimizing their resources. GamingSoft positions UNUS Chat and AI Voice not just as replacements for human teams but as enhancements that combine the best aspects of AI technology and human empathy. In today's competitive digital landscape, providing instant, scalable, and personalized customer support is crucial for player retention. AI-powered tools like UNUS Chat offer significant advantages, including 24/7 availability without time zone restrictions, effortless scalability to handle thousands of inquiries simultaneously, substantial savings on staffing and training costs, and instant multilingual communication. However, the company acknowledges the importance of human agents for handling complex queries, sensitive issues, and VIP customer interactions where a personal touch can make a significant difference. This hybrid approach allows operators to deliver fast, efficient service while preserving the human element when it matters most. Through the launch of UNUS Chat and AI Voice, GamingSoft reinforces its commitment to empowering iGaming businesses with innovative, scalable, and player-centric support solutions. Source: GamingSoft launches AI Chatbot and AI Voice for enhanced customer support, igamingbusiness.com, April 25, 2025. By GamesAndCasino