30 July 2007


    NETELLER has proven itself to be an honest company for many years, As they continue their honesty to give back the USA funds. Remember they are swarmed with emails, so be patient as they return the funds.

    American bettors woke up to the start of a great day, as internet gambling payment processor NETeller officially begins the process of returning $94 million to its US clients. The funds have been held since January 2007.

    Here is the official email that was sent out by NETeller Plc today:

    The NETELLER Plc Group has announced that the distribution of funds to its US members will begin on July 30, 2007.

    You are receiving this e-mail because our records reflect that you are a US member who may request funds from NETELLER. As of July 30, you will be able to make a request for funds on NETELLER’s website by signing in to your account. In the meantime, you should visit our online FAQs for more information about the distribution plan.

    Please note that US members will not be able to request funds from the NETELLER website after January 26, 2008.

    More information can be found at Neteller.

    This is a FAG list that is also listed on the Neteller site.

    Has NETELLER developed a distribution plan to return US member’s funds?
    Yes. Pursuant to agreements with each of the United States Attorney’s Office for the Southern District of New York (“USAO”) and Navigant Consulting, Inc. (“Navigant”), NETELLER will start the distribution of funds on 30 July 2007.

    When will US members get their money back?
    US members will be able to access their accounts and begin the process of withdrawing funds on 30 July 2007.

    What is the Distribution Plan?
    The Distribution Plan outlines how US members will be able to withdraw their funds from their NETELLER accounts. The plan agreed upon with the USAO provides that US members will be able to make online requests to withdraw their funds starting on July 30 2007 and ending on January 26 2008.

    How long is the time period that US members can request their funds?
    The plan provides a 180-day period when US members can make an online request for the return of funds using NETELLER’s website. This period will commence by 30 July 2007 and ends at 11:59 PM GMT on 26 January 2008.

    What happens at the end of the allotted period of time?
    Accounts will be placed in a permanent-closed status and US members will no longer be able to sign in to the NETELLER website.

    How will I withdraw funds from my account?
    US members will be able to request funds either by electronic transfer to the bank account on record with NETELLER if the US member confirms that such account remains valid, failing which such member can request payment by cheque sent to the mailing address as confirmed by such member.

    Can I choose which withdrawal method to use?
    The Distribution Plan states that US members must request an electronic transfer if they already have a bank account registered with NETELLER and confirm that such bank account remains valid. US members who do not qualify for an electronic transfer will be able to request payment by cheque.

    Can I withdraw my funds in more than one request?
    US members will receive the entire balance of the funds in their account. US members cannot make partial requests for funds.

    Can US members log in from a country other than the United States to initiate a withdrawal?
    No. This will result in the account being closed. Closed accounts can only be reopened by NETELLER Fraud and Security.

    Can members request cheques be mailed to a country other than the US?

    I am concerned about security. How can I be more careful about security as I request funds back?
    Many companies are subject to phishing scams. Only log in to the neteller.com website to request the return of your funds. Remember it must have neteller.com as the top level domain, and it uses the https security protocol – nothing else. For added security it is good practice not to click on email links either. Just type the address of the website you want to visit. When signing into your NETELLER account, it should always be at: https://www.neteller.com/signin/index.jsf

    What if I already requested to withdraw funds from my NETELLER account?
    If you already made a withdrawal request you will need to perform another request when the Distribution Plan is implemented. At that time, your NETELLER account will reflect the full amount that you are able to withdraw.

    Will I receive interest on my account balance?
    In accordance with NETELLER’s Terms of Use, no interest on account balances will be paid.

    Can I perform any other transactions like a peer-to-peer transfer?
    US members cannot use their accounts for any type of transaction other than to request their funds.

    Is there a fee to withdraw funds from my account?
    NETELLER will not charge fees to US members to process requests for funds.

    How do I update my banking information if it has changed recently?
    Member banking information cannot be updated. If the bank information is no longer valid, the distribution plan calls for a cheque to be issued to the member. Once the plan is enacted members will need to confirm, and if required, change the mailing address on record with NETELLER.

    Am I able to verify my account information and update my address prior to July 30th?
    No. As of July 30th members may log in to their accounts and will be asked to verify mailing addresses. Changes to mailing addresses are not permitted prior to that date.

    What is the Release?
    When US members request to withdraw the funds they will be asked to agree to a Release which, in broad terms, is an agreement between NETELLER and the member that each releases the other from potential legal claims. US members do not need to agree to the Release in order to request and receive the payment of funds. However, US members who do not agree to the Release will, in turn, not be released by NETELLER.

    I tried to call NETELLER and was not able to reach an agent. Why are you not accepting calls from members anymore?
    Due to increased call volumes, NETELLER is unable to answer calls from members in the United States. We recommend sending any questions via the contact page web-form. NETELLER agents will respond to emailed questions as quickly as possible.

    Who can I contact for assistance?
    NETELLER will provide more information to its US members as the plan is implemented via this site and email. Until that time NETELLER is unable to return funds to US members. In the meantime if you require further assistance, please contact NETELLER Customer Service at usmembers@neteller.com.

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