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Most US-friendly online casinos are cursed with bad customer service, bad software or both. Neither is the case with Grand Eagle Casino, a site that's been running since 2009 and that is licensed in Curacao. They're operated by the Genesys Technology Group, a group that's known for running solid US-facing operations. While they do have some weaknesses, there are plenty of players who would have a decent enough time playing at this online casino.
Only the Saucify software is used here. In an industry where more sites are switching over to providing games from multiple developers at the same time, Saucify is holding their own in terms of the quality of games that are provided and the fact that they have downloadable, instant play (in-browser) and mobile options for their players. While they don't have the overall number of titles that some of the competition has available, they do have it where in comes to quality, and their games are better than a lot of what's out there today.
The key thing you have to realize about the game selection at Grand Eagle Casino is that they are only able to provide one software option because they're US-facing. The other US-facing providers don't have titles that are quite as good as Saucify, for the most part, so this is the best that many players can do until things change in terms of legal structure.
Things are heavily-weighted towards slots, though the table game selection isn't exactly lacking. New slots come out on a somewhat regular schedule for this casino, but new table games are pretty rare, and that's important to realize when you go into playing here.
The big theme for the slots here is that there's a wide variety of themes available. They do have a sort of distinct visual presentation in terms of how the buttons are placed and the reels are presented on the screen that helps players to intuitively make their way from one game to another. However, that's really where the similarities stop. Tons of different types of games are available in a variety of formats with themes and concepts that you probably haven't seen before in many of the titles.
Table Game Options
Blackjack, video poker, craps, Baccarat, roulette, casino poker and other titles round out the table game selection. What's important to realize is that, even though they aren't coming out with new table games anytime soon, is that the selection they already have is of a fairly high-quality. In fact, they may be the best real money casino table games that US players have available.
International players will be able to find some options that might provide a better experience in some areas, but the payouts for blackjack, video poker and casino poker, with correct play, are frequently above 99 percent and almost always above 98 percent. It's hard to compete against that.
Payments and Cashier
Popular credit cards like Visa, MasterCard and American Express can be used at this online casino. A handful of other options including the top two electronic wallets in the game, Neteller and Skrill, are available as well. The selection of payment methods doesn't extend all that far beyond that, though some options like the Paysafecard voucher system and bank transfers can be used as needed.
Players should be aware that there's a maximum withdrawal level of $1,500 per week in place unless you're higher up on the loyalty program. If you're at the highest level, that limit goes up to $5,000. That's pretty low for most players, and this probably represents the largest weakness that Grand Eagle Casino has for their players. If you're playing games where your winnings could exceed this limit by far, then beware that your winnings would take a while to get to you.
While the withdrawal limits leave a bit to be desired, the support team is the polar opposite in that they have a lot of ways to contact 24/7/365 customer service. Live chat, several toll-free telephone lines and an email option are all available for their players. The live chat option is likely to be the most popular since it's only one or two clicks away when you're playing depending on which game you're playing and if you're in the lobby area, and their support team does have a solid reputation for good service.
Many players are going to balk at the limited maximum withdrawal. However, if you can get past that, then Grand Eagle Casino offers a pretty solid experience with reliable (if stunted) cash outs and a decent selection of high-quality games.