Strategies Being Implemented to Reduce Verification Delays and Shorten Wait Times in Online Casinos

There are countless benefits of playing at online casinos. While many focus on the convenience of accessibility, the majority of players overlook some challenges that remain to this day. In the “instant” culture that we have today, players expect everything to happen quickly. One of the only ways for online casinos to remain safe is to know your customer verification processes.

They serve to ensure that all the players are real, of legal gambling age and not involved with any criminal activities. However, these verification processes can often take days, which is something that casino lovers don’t like at all. That’s exactly why the popularity of no verification withdrawal casino operators has skyrocketed in recent years. People don’t want to waste time on verification. They just want to have fun playing their online casino games as soon as possible. 

Let’s examine the verification process in more detail, and have a look at what strategies and technologies might help speed up this process.

Verification in Online Casinos

The verification process in online casinos is a regular practice employed by brands to keep everyone safe. The goal of the process is to ensure that all players are of legal gambling age and that none of them have multiple accounts to abuse the bonus system.

Unfortunately, due to the complexity of the process, it often takes days for documents to be verified. Here’s why that happens and additional reasons why it’s there in the first place.

How the Verification Process Works

The verification process goes through several steps. You first sign up at an online casino, and you’re immediately required to send some official documents to complete your profile. The majority of online casinos will require additional information about you when you’re making your first withdrawal.

So, essentially, it’s a two-step process. The first batch of documents verifies your identity, whereas the one for your withdrawal ensures that the bank account is in your name and that you’re not involved with any fraudulent activities.

Every time you do this, a member of the customer support team must examine the documents to ensure that they are authentic. As you might imagine, a couple of challenges might arise during the process, sometimes making it last longer than necessary. Some of them are:

• Volume of documents - The first challenge is the number of people who send in documents on a daily basis. The number of new players often fluctuates, and busy times of the year can put a lot of strain on the online casino staff. The result is longer wait times to have your documents verified.
• Technical issues - A simple bug, maintenance procedure or an update can prolong the whole process.
• Additional steps - Sometimes, more details and documents are needed to finish the verification process. This requires the customer support member to reach out to a user. The communication process takes time.

While all this does sound complicated, it’s a necessary part of the whole process for an important reason.

Regulatory Requirements

Reputable gambling authority bodies, such as UKGC, require all brands to include this process on their platforms. Otherwise, getting a licence to officially operate in the United Kingdom is impossible.

Therefore, this makes the verification process a legal requirement.

Fraud Prevention

Illegal activities and online fraud have become standard in the modern world. These verification processes keep the online casino safe. There’s zero chance that their players have earned the money through illegal activities. Nobody can abuse an online casino and launder their illegal money through gambling.

Key Strategies to Reduce Verification Delays

The obvious strategy that comes to everyone’s mind is simply to hire more staff. However, that’s not an optimal solution as it drives the cost of running an online casino up. But there are other ways that brands are applying today to ensure a more seamless experience for their players.

Automated Identity Verification Systems

Automated verification systems help streamline the whole process. These systems can identify whether an official document is authentic automatically. Additionally, manual checks can be a part of the background process that the user is unaware of. 

For example, they can pass the initial verification phase automatically and enjoy the games that the casino has to offer. While doing that, a real person can still double-check the documents provided to ensure a smooth experience for the player.

Biometric Authentication

Sending a selfie with an official document is the quickest way to verify your identity fully. This kind of authentication is the best, but it does take a little bit of time initially. However, once passed, no additional information is needed as you’ve sent the ultimate identity proof. That would make other activities like money withdrawal automatically faster.

Artificial Intelligence and Machine Learning

Some verification systems are already using AI and ML to process document verification requests quickly. These technologies are yet to become better, more efficient and more accessible in the coming years. They are powerful because they can process an impressive number of verification requests simultaneously. This can make the whole process almost instant for the players.

Final Thoughts

Identity verification will remain an important part of the online gambling industry. It keeps both the player and the online casino safe from potential fraud, abuse and other illegal activities. Thanks to the modern technologies available, it’s good to see that the whole verification process is becoming faster. The trend will continue as artificial intelligence and machine learning become more efficient in the future.

By GamesAndCasino