SOFTSWISS Celebrates Multiple Wins at EiGE Awards 2024

SOFTSWISS, a prominent player in the iGaming technology space, has made significant waves by securing major victories at the European iGaming Excellence (EiGE) Awards 2024. The event, integral to the European iGaming Congress, took place in Warsaw and assembled the creme de la creme of the iGaming industry. SOFTSWISS's triumph in four key categories is a testament to its strong industry presence and perpetual commitment to excellence. The company was lauded in several significant spheres, notably Best Customer Service, Innovation in iGaming Technology, iGaming Leader of the Year, and iGaming Influencer of the Year. These accolades underscore SOFTSWISS's steadfast dedication to fostering innovation and delivering superior service across the iGaming landscape.

Commitment to Excellence: Customer Service and Innovation

Central to SOFTSWISS's philosophy is an unwavering focus on enhancing customer experiences. This player-centric approach is central to their responsible gambling initiatives. Securing a remarkable 83% customer satisfaction rate, SOFTSWISS highlights its commitment to nurturing an outstanding player experience. The company's Managed Services team was recognized with the Best Customer Service award for the second year running, a nod to their relentless pursuit of safety and furnishment of robust anti-fraud measures. The company's innovative streak was further emphasized by winning the Innovation in iGaming Technology award. With ground-breaking features such as unique Sportsbook bonuses and a sophisticated risk-scoring tool tailored to support responsible gambling, SOFTSWISS continues to push technological boundaries. The company’s successful network jackpot initiatives, which recently witnessed a 150% increase in average Bet Sum within one week of a triumph, serve as a brilliant example of their innovative capacity.

Leadership and Influence: Pioneer Figures in iGaming

The strategic vision and effective stewardship of founder Ivan Montik are instrumental to SOFTSWISS’s achievements. Celebrated as the iGaming Leader of the Year, Montik has been an architect in expanding the company into new markets and diverse sectors of online entertainment in its anniversary year. SOFTSWISS's expansion involved calculated acquisitions, strategic alliances, and high-profile hires, notably appointing F1 star Rubens Barrichello as the Non-Executive Director for Latin America. Under Montik's leadership, SOFTSWISS boasts one of the most comprehensive game portfolios in the industry. In marketing prowess, the company also excelled, securing the iGaming Influencer of the Year for its Chief Marketing Officer, Valentina Bagniya. Her pioneering marketing methods have not only won awards but propelled SOFTSWISS to Brand Idol of the Year in 2023. SOFTSWISS's brand presence has magnified fivefold over the past three years under Bagniya's leadership, attesting to her strategic ingenuity. Reflecting on these milestones, Bagniya remarked, “Every single win or milestone reflects the harmonised work of the talented team and wise leaders. These accolades are our mutual triumph. I want to express my heartfelt gratitude to the industry experts who voted for our company and to SOFTSWISS professionals whose hard work made these achievements possible. This industry recognition will definitely fuel our inspiration to change iGaming for the better.” Source: "SOFTSWISS Takes 4 Accolades at EiGE Awards 2024" Press Release. October 17, 2024. [https://lcb.org/news/softswiss-celebrates-success-at-the-european-igaming-excellence-awards-2024] By GamesAndCasino