• UK Gambling Commission: List of Approved ADR Entities

    14 August 2015

    Ukgamblingcommission

    In the United Kingdom, there have been some huge changes in how online gambling is handled inside of the past 18 months. One of the biggest changes that benefits players is the Alternative Dispute Resolution for Consumer Disputes process. The way that this works is that each operator that's licensed by the UK has to use at least one of the ADR entities by the beginning of this September. These entities will mediate in the case of disputes for the players.

    Who Made the List?

    For online gambling, a handful of different entities made the list. Most notable is eCOGRA, though there were a few others. IBAS and the Isle of Man Gambling Supervision Commission were the main ones for the online world, though a handful of other entities were announced for other sectors. These included the Tattersalls Committee, the National Casino Forum, Joel Goldman, Jennifer Gallagher, theCEDR and BACTA. What's important to note is that all of these have been vetted, and this represents the first time that something of this scale has been done for a country's online gambling regulation.

    How the ADR Process Works

    Here's how the Alternative Dispute Resolution process works. Suppose a player has a dispute with an online casino or other type of online gambling operator. The player would then issue a complaint to that company's ADR entity, and the entity would investigate the claim to make a decision. The basic idea here is that this provides independent companies a chance to investigate these issues instead of forcing people into having their complaints judged by the companies the complaints are against.

    Complaints Against the UK Gambling Commission

    Last year, a number of changes went into effect in the United Kingdom regarding online gambling, and many people had complaints about the new system. Now that the dust has settled and more of their programs, like the ADR process, have been rolling out, a lot of the proposed disadvantages of the new system have disappeared or been overshadowed by new advantages. Overall, the system in the UK right now is something that many other countries should look to, especially when it comes to the handling of complaints by independent entities like eCOGRA and the Isle of Man Gambling Supervision Commission.

    Related News

    • 17 August 2017

      LCB Releases In-Depth Article About Advantages of Playing Online Blackjack

      Latest Casino Bonuses (LCB) recently published an in-depth, nearly 10,000-word treatise dealing with the advantages of playing blackjack online over playing in a terrestrial casino. The article is destined to become bookmarked on many serious online blackjack players' web browsers because it not only draws on the work already done by Michael Shackleford, The Wizard of Odds, it also breaks down the value of blackjack bonuses at 10 popular online casinos. Advantage Play Easter Eggs

      Read full article
    • 10 August 2017

      BingoBilly Running $25,000 Tour of America Promo

      BingoBilly is giving players 25,000 reasons to get excited for their August promotion. This is the Tour of America event, and it has a $25,000 prize pool attached to it. This event is based on the BingoBilly crew hitting the road in an RV and hitting major cities along the way. You can collect different virtual postcards in the Bingo Board Game through the chat feature, and the players with the most postcards at the end of August will get big payouts. A $25,000 Prize Pool

      Read full article
    • 28 July 2017

      Big Bang Coming For Dutch Online Gaming Authority

      The online gambling industry in the Netherlands could be getting a big boost. Their regulatory body has recently went into their plans for a push they're calling a "big bang" than would fast-track several companies into getting Dutch online gambling licenses as long as they put in their documentation quickly.

      Read full article