In mid-November, we had a story about a rumored Federal warrant against eWalletXpress and possible seizure of money. Though at the time there were various reports of what was really happening and eWallentXpress, when contacted, just said they were having “technical difficulties” and everything would be up and running again soon.
Apparently now it is not a rumor anymore as an email has been sent to customers that say:
You all may already be aware of the fact that eWalletXpress has been out of service since November last year.
At this point we must regretfully inform you that our funds and accounts were seized by the United States Government as part of a confidential investigation. We have contacted the U.S. investigating agencies and are currently negotiating with them. At present, eWalletXpress is unable to access these funds or return them to you because the money is no longer in our custody or control.
We apologize for any inconvenience this may cause. Due to the sensitivity of the situation we were not able to notify you earlier and we do sincerely appologize (sic) again for any inconvenience you may have suffered. We are grateful for your patronage over the years and are trying our best to resolve this issue quickly.
As of this moment, the money seizure leaves U.S. players up in the air as to when, if ever, they will receive their lost funds. When customer service agents were contacted they said that they were currently looking into getting players money back but admitted they didn’t know when this would happen.
Players can only look at what happen a few years ago with Neteller as hope. Eventually all money was received but it did however take over six months for it to happen.
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One of the chokepoints that can really make or break an online casino player's experience is the financial transaction side of things. Each site seems to have a different set of banking options, and while most of the major payment methods are available at most sites, it's not always the most flexible set of choices. Slotegrator has recently launched a new product that they think will greatly simplify this side of the industry with their Moneygrator unified payment solution.
Vancouver, British Columbia-based Old Skool Studios has released their third game over Microgaming's Quickfire network. Jewel Quest Riches is their first branded game and is part of iWin's Jewel Quest Match-3 franchise. The game was released exclusively to Quickfire and can be picked up by any casino using the Microgaming multi-developer platform.
The game is described as immersive and appeals to casual puzzle game players, rewarding strategy with mystery, progression, prizes, and achievements.