Silver Oak Casino
Silver Oak Casino has a warning, we advise you play at another casino.
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Trust is the key to any relationship, especially with an online casino. Silver Oak Casino, a brand established in 2008, cannot be trusted because of the way they handle huge delays on cash outs. They are licensed in Costa Rica, a "rubber stamp" jurisdiction that provides no protection at all for players, and they're operated by a group that's known for giving players the runaround and not paying out when they're supposed to.
However, the games aren't bad, and we're going to show you how to play with other casinos that you can rely on and trust that use the same software and offer the same games so that you have somewhere better to play. Keep reading to learn how.
The software here is powered by Realtime Gaming. This is a software company that's been around for several years. While their older titles are a bit dated, they have offered some really high-quality games with their new releases for the past few years, and it looks as if this has no sign of slowing down.
Players have three ways to play with this software. The first way to play is to download and install the casino program. Alternatively, you can play with the instant play/no download platform that runs in your web browser. The advantage of this option is that you can play from any type of computer on any operating system as long as you have an updated Internet browser without having to download anything. The disadvantage is that the graphics are slightly worse to give you a big boost for faster loading times. The final way to play is through mobile.
The core group of online slots for this software is the Reel Series, though it seems that RTG might be getting away from this format, slowly but surely. The Reel Series games all have between one and four extra progressive jackpots tied in. These jackpots are triggered at random, and you don't have to hit any particular winning combination to get them. That's a pretty cool way to add extra value to the slots. These games also have a wide range of themes and features, so you'll always have something new to play.
As far as non-slot games go, this software provides a decent selection of over 50 different titles. These games include several versions of video poker, blackjack and casino poker. A number of other card-based table games are also available. Then you get scratch cards, instant win games, keno and other titles to round out the list.
Payments and Cashier
The thing about Silver Oak Casino is that they have a ridiculously bad reputation when it comes to withdrawals. They accept Neteller, American Express, Visa, MasterCard, bank transfers and paper checks as banking methods, but you're going to need just as much luck to actually get a payout of your winnings as you will to run up some big winnings in the first place.
The bottom line here is that they do tend to pay out a lot of the time, but you're going to be stuck waiting for at least a month, and this is completely unacceptable. What's more is that they have very low withdrawal limits on both a monthly and weekly basis. They won't actually come out and say what those limits are, but they'll gladly block a withdrawal if you seem to go past those limits, and that's just another example of them being absolutely ridiculous with their withdrawal policy.
Don't expect much from the customer service team here. You can contact them via email, telephone or live chat, but if you had a job where customers contacted you to complain about bad service all day, you probably wouldn't give great service either. And good luck to you if you try to talk to them about getting a withdrawal sped up because they don't really have any control over it. Overall, the customer service and support are lousy unless it comes to helping you deposit more funds, and then they graduate to around average, but they're never great.
A Better Site to Play With
If you're looking for a better option than Silver Oak Casino, then navigate to our list of Realtime Gaming-powered online casinos. We'll show you which ones can be trusted, which can't be trusted and where you can get the largest deposit bonuses available. We have everything that you need to know to avoid sites like this one and to play with brands that you can trust to pay out when they're supposed to.