Prism Casino

When it comes to choosing an online casino, one of the most important things you can look for is a site that has a reliable history of paying out when they are supposed to. Prism Casino is a good example of a site that has the exact opposite reputation of the ideal. They are operated by the Virtual Casino Group, and this company is known for taking advantage of players who don't know about their history not processing withdrawals. While they do have a license in Costa Rica, this jurisdiction is not known for pushing their licensees to do the right thing.

If it's the software and games that you care about the most, then there are other options with the same offering that are much more reliable. We'll show you what you need to know to find those sites in what follows.

Software

Realtime Gaming is a company that's been around for a long time, and they have a software client that offers three ways to connect. The most basic way that a lot of people will connect is through their downloadable software client. This software works on Windows-based computers only. Next, there's an instant play option, and this runs in your Internet browser like other games or videos you've probably seen by using the Adobe Flash platform. Finally, players can connect to their website using a mobile device like a smartphone or tablet and play from there.

We want to make an important point here: The software isn't bad at all. Make sure that you don't assume that all Realtime Gaming-powered casinos are shady, because that's far from the truth.

Online Slots

The majority of the games offered at Prism Casino are online slots. The older games by RTG tend to have average graphics, but their newer titles are above-average in every sense. They've really stepped their game up over time, and we can only expect their new releases to get better and better. A total of between 70 and 80 slots are available here.

The core of this offering is the Real Series of games. This is a group of titles that all share common attributes like free spins or other features, random minor progressive jackpots and a general visual approach to how the games are laid out so that players have a certain level of familiarity going into their experience. This helps players to get a quicker start than they would get otherwise if the games were all laid out differently.

Table Games

For all intents and purposes, there are three main groups of table games here. The first group consists of the general offering that you expect from any site including roulette, Baccarat and craps. These are chance-based games that virtually everyone knows about, and seeing a table for any of these games will immediately make you think of gambling and a casino.

The second group consists of games with a heavier influence of skill. Blackjack, video poker and casino poker are all in this group. The selection of these games is above average overall. With video poker, for example, there are more than 15 different styles to choose from. This group is the core of the 50+ non-slot titles available here.

The third group are other titles that don't necessarily fit the table game bill like keno and scratch cards. Other instant win style games like Treasure Tree also fit into this group.

Payments

If you want a good way to virtually set your money on fire, depositing to Prism Casino isn't a bad option. They offer American Express, Visa and MasterCard in the credit card department, and Neteller and Click2Pay are also available in addition to bank transfers. The withdrawal method list doesn't really matter here, however, because this site has a horrible history of not paying out when they're supposed to, if they pay out at all.

Customer Service

You aren't going to get a very good support experience here. While they do have telephone and live chat options in addition to their email option, the support team seems unprofessional and unfriendly. This is just another reason to avoid this site, but since the team is probably getting complaints and berated all the time from players who have been taken advantage of, you can't necessarily blame them for not caring about the quality of their customer service.

Better Options

If you want a better option that offers the same selection of games, then go to our selection of Realtime Gaming casino reviews. In these reviews, we tell you everything you need to know to make sure that you get in on the action at a great site that's reputable and that you can trust. Overall, it's a shame that Prism Casino is in the shape it is, but that doesn't mean you don't have other options for the same list of titles.